Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX Reviews … I am very happy with their prompt responses and great support.. They told me to open it up where I found the battery and console was burning-it even smelled like ash. Hello, Sign in. I am writing to warn people not to buy directly from GoTrax.com. Thank you so much for my replacement!! Useful. It arrived a couple days later! TL;DR- Definitely recommend this scooter! My first electric scooter I'm pleased that I made a good choice, and though customer service was slow in responding, they were responsive and … I wish I could give gotrax 0 stars because they don't deserve even a fraction of a star. Find helpful customer reviews and review ratings for Gotrax Electric Bike 26" - 20MPH & 50 Mile Range - 350W Motor - Shimano 21-Speed Commuter Electric BMX Bicycles Travel E-Bikes at Amazon.com. He was suppose to get call or email yesterday from the company but did not get one. Terrible Customer Service! GOTRAX™ headquarters, shipping and customer service are located in Dallas Texas. If customer service is poor, contact BBB. The ebike I purchased had a little broken piece of plastic that needed replaced. 3431 William Richardson Dr., Suite F South Bend IN 46628 (This is an office location, not for product purchasing or customer pickup) 844-299-0625 Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Vehicles & … Preise inkl. Our #1 mission at GOTRAX is to provide outstanding customer service. 486 people have already reviewed GOTRAX. 521 people have already reviewed GOTRAX. I wholeheartedly recommend them. You can't reach them by phone or email. Refused to refund/replace a defective battery that I purchased. GOTRAX™ headquarters, shipping and customer service are located in Dallas Texas. I do not recommend purchasing from this company. If this does not get resolved in 2 weeks , I will tell my 20 friends or who every I meet about this corruptted company. We’re on a mission to create electric rideables that are bold, beautiful, and expand the possibilities for personal transportation. Don't buy GoTrax!!! FREE GROUND SHIPPING on all domestic purchases $99 and up SEE DETAILS. They'll respond immediately if you file a complaint with the Better Business Bereau. By far the worst company ever. It's a mess. GOTRAX G2 Commuting Electric Scooter - 6.5" Tires + Portable Folding Frame Average Rating: ( 3.6 ) stars out of 5 stars 155 ratings , based on 155 reviews 119 comments Voice your opinion today and hear what 487 customers have already said. Those days are over my friend! Voice your opinion today and hear what 521 customers have already said. 2. share. This is my story about the busted scooter I bought, customer service … Read about their experiences and share your own! I don't know if that translates to Amazon or not. I've been going back and forth with them for months now. This has been the worst shopping experience I've ever had.My story is the worst I've seen, but there are tons of reports of people receiving "certified refurbished" scooters that flat out did not work. So now I can't ride my scooter. Cant wait to be back on my GXLV2! If you bought through Gotrax your likely to receive extremely poor service… It holds so much battery life too. Defective equipment. They said we could only do an exchange, event though I complained only a few days after receiving the first scooter. Literally changed their return policy after I complained. There customer service is absolutely awesome. In the mean time I purchased a GOTRAX G2 model and I enjoy that one as well even if it's a little smaller! Grotrax is a revolutionary new all-in-one grass roll. I heard if you buy it from them, they actually have great customer service. You can also head over to the GOTRAX Amazon storefront and click “Ask a Question” on the right side of the page. There customer service is absolutely awesome. Hello Select your address All. I may as well of wiped my butt with $300!! Oh my gosh! Do you agree with GOTRAX's TrustScore? … Because it was outside of warranty they refused to cover it and said I could buy a new motor. Our agents are standing by in Dallas, TX ready to help. GOTRAX & FLUXX 90 DAY LIMITED WARRANTY TO QUALIFY FOR WARRANTY SERVICE You must present a copy of the sales receipt from an approved retail partner within 90 days of purchase or Order# from GOTRAX.com The product cannot be used for rental or commercial use. Voice your opinion today and hear what 486 customers have already said. Abrechnung 1 Monat im Voraus. Wish we hadn’t, this has been such a mess. Voice your opinion today and hear what 506 customers have already said. Just a tip. Sichern Sie sich unseren neuen Service per Telefon oder wie gewohnt in Ihrem Kunden-Login. Verified Purchase . It seems like their refurbishing process is to take boxes that were returned and ship them back out to new customers without inspection. 5.0 out of 5 stars LOVE LOVE LOVE this Scooter!! Every GOTRAX product comes with a 90-day limited warranty and a 30 day return policy! SO unhelpful. Account & Lists Account Returns & Orders. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX … Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX … On these products, which require service, consumers are … | Read 241-260 Reviews out of 486 . Our Products GOTRAX™ products can be found on many major marketplaces and retailers including but not limited to; Amazon, eBay, Walmart, NewEgg, Dunham's, and many independent dealers. Read about their experiences and share your own! To begin your return please fill out the form below. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. Report Save. Unfortunately was past return date so I contacted Gotrax support and they offered a replacement battery or a new scooter in which I would only pay return shipping. All of our products come with a 90 day warranty and 14-day return policy. I only rode 5 times! Helpful. Customer service never answers the phone, and when I send … David has spent more than twenty years of his career working with retailers and manufacturers to harness the power of analytics to improve sales, merchandising, store operations, and other … Read about their experiences and share your own! It was all good and sweet when things were working. We decided it was probably a bad battery and so they shipped one right out. Read about their experiences and share your own! GOTRAX has been extremely responsive and helpful as I try and fix my daughter’s scooter after she had a crash. As of 2017, GOTRAX™ began by launching our Hoverfly Series hoverboards. © 2021 Trustpilot, Inc. All rights reserved. Great product and best bang for your buck I've had the Gxl v2 and G4 scooters for a few months now with no problems i highly recommend Gotrax. Received an electric fan. This place is unprofessional and shady! When I try to ride a bike with throttle, the bike stops. Great customer service! This scooter is … Great scooter.Very very stable while riding for short city application.I had a issue with the few parts on the scooter, i just reached out to the support team and they very soon shipped all the parts to me for no cost.“No company is perfect & thats why pencils have erasers.”So far I am a big fan of the Gotrax team!#Go Gotrax!! Thank you gotrax you guys are awesome! I'm so sad this didn't work out with Go Trax because my scooter was great while it lasted. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. Cart All. We buy all the products and test them to their limits so that you will get actionable information with which to make your decisio… To Change, the future of commuting by making products that are environmentally friendly, innovative and fun. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX … Let TechGearLab do the heavy lifting. **I WAS OFFERED 5% OFF**. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. To Create, a smarter, greener, and more unique traveling experience. I had a problem with the G2 scooter I purchased from Walmart. I reccomend GOTRAX to anyone… I reccomend GOTRAX to anyone considering buying a scooter in particular online. I reached back out and told Gotrax that the battery didnt fix the whole issue but after testing the first one and it was only 11v fully charged the battery was a problem. 22 people found this helpful. Every GOTRAX E-Scooter and Hoverboard is tested and certified to UL safety standards. Do you agree with GOTRAX's TrustScore? 490 people have already reviewed GOTRAX. Voice your opinion today and hear what 527 customers have already said. My brand new gotrax and it doesn’t work. Not only did that push me out of my warranty 90 day period (prob on purpose) but after fixing with new parts-my scooter ran so horribly. Read about their experiences and share your own! JDo. Very upset. HORRIBLE COMPANY!!!! GOTRAX cares nothing for customers. | Read 61-80 Reviews out of 527 . On the first scooter, the problem became so bad that the wheel locked while in motion and threw our 9 year old daughter off of the scooter to the ground. Skip to main content.us. GoTrax Review: Poor Quality, Worse Customer Service, and Deceptive Business Practies Horrific place. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!I purchased a commuter scooter and it was defective. Do not buy from them unless you want to be stuck constantly buying replacement parts. Read about their experiences and share your own! They got right back to me within a couple hours. 24/7 Hotline … Customer service is only helpful if you buy through Amazon because of their return policy. Since then, we aren’t taking a chance with our daughters safety. He been on the phone & email merry go around circus game with GoTrax customer service department. Wanted to leave this as a warning to not deal with them. New scooter (GXL) came a week later but was only getting 50% advertised range, so I contacted them again and without much question they sent a new battery and console. Best Sellers Prime Customer Service Today's Deals New Releases Books Find a Gift Fashion Kindle Books Gift Cards Toys & Games Amazon Home Pharmacy Sell Computers … I owe them a coffee. Customer service is only helpful if you buy through Amazon because of their return policy. You've already flagged this Advertisement. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. Customer service is non-existent. Rode my scooter for only 4 months when the motor in the front started making an incredibly loud banging noise every rotation and started dangerously shaking. And have them tell … Team is wonderful and great support.. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX Reviews 521 • Average . We’re dedicated to working our boots off until every customer is satisfied. | Read 41-60 Reviews out of 498 . I reached out to them nicely, even commenting on the previous good customer service, and things turned. You can contact our customer service M-F by live chat, email, or phone." I am writing to warn people not to buy directly from GoTrax.com. 527 people have already reviewed GOTRAX. This is false, as I have been unable to chat with a person over the phone or by live … So, I sent email to gotrax 2 weeks ago. We have now received a 3rd scooter of the same model, and upon the first tire rotation, the problem is obvious, and the same, and defective and we are in the process of another exchange.We currently own 3 of the XR Ultra Folding Scooter and we haven’t had any issues - we only purchased the GXL V2 for our daughter because we thought the pink would be cute. Fantastic and very friendly service. This is our 3rd return for the same model of scooter, all with the same problem - a bent/warped silver turning disc on the rear wheel that rubs against the breaks. I had issue with the product and they promptly understood the valid concern and provided a better replacement.. It was another bad battery but the new battery sent finally fixed my issue. © 2018-2020 Golabs Inc. All rights reserved. GOTRAX™ products can be found on many major marketplaces and retailers including but not limited to; Amazon, eBay, Walmart, NewEgg, Dunham's, and many independent dealers. Do you agree with GOTRAX's TrustScore? Didn't even break out the box I believe they broke it then shipped it out cuz it never worked. 529 people have already reviewed GOTRAX. Roll, water and grow! 3.1. go … Need tire tube. View Entire Discussion (50 … Light your money on fire - you'll have a better time. Defective equipment. If you bought through Gotrax your likely to receive extremely poor service. Available in Year Round Green, Bermuda, Rye and Tall Fescue varieties to match your climate, Grotrax combines exceptional seed blends, mulch, and fertilizer between two moisture holding Bio Fabric layers for FAST germination and growth. Voice your opinion today and hear what 490 customers have already said. Each email response from them takes about a week. GOTRAX™ is committed to creating better and better products. Gotrax support was very helpful and direct with my problems without much hassle. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. Customer service never answers the phone, and when I send … Luckily she was wearing a helmet and was only bruised, but it could have been much worse. Great scooter to travel around quickly in my neighborhood. Costumer service is very helpful thanknyou. I had just gone past the return date by about 1 day from store I bought it at so I reached out to Gotrax and explained what happened. The product cannot be used for competition The Limited 90 You'd think that would be easily remedied, but no, after 8 emails, I'm done with them. Defective equipment. Jim-el Moore 1 review.
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