If we determine that a listing or product has violated a policy, we email the seller and the bidders or the buyer to let them know that we've removed the listing or product from eBay. Use TAB key to navigate results. No. In the event of a violation of our User Agreement (including any of our rules and policies), we reserve the right to block the transmission of the message and to restrict the purchase and sales functions of your eBay account or to block your eBay account. To take advantage of the business policies you create, you must opt-in to the SELLING_POLICY_MANAGEMENT seller program using the optInToProgram call in the Account API. To help make buying on eBay a safe and enjoyable experience, we've put in place a number of policies and guidelines. Your solicitation of offers to purchase. Make sure that no one has an unfair advantage, Be honest and have good intentions when you try to resolve a transaction problem. eBay members - opens in new window or tab; Selling IDs and licences - opens in new window or tab; Illegal activity, encouraging - opens in new window or tab. Multiple emails about the same listing slow down our investigation. Hazardous materials such as poisons, explosive precursors, ozone depleting substances, radioactive materials and items that contain or release such substances are generally prohibited on eBay. Brand name misuse. If a merchant sells into just one marketplace, but sells both category types, they should create a minimum of five business policies: a payment, fulfillment, and return policy for the ALL_EXCLUDING_MOTORS_VEHICLES category type, and payment and fulfillment policies for the MOTORS_VEHICLES category type (remember, you don't create return policies for motor vehicle listings). If you opt out, the payment, shipping, and return details in your current and scheduled listings aren't affected. Important! For example, you can have multiple payment policies applied to the ALL_EXCLUDING_MOTORS_VEHICLES category type in the US marketplace, but only one can be the default payment policy for that combination. When you create a new policy (be it a payment policy, fulfillment policy, or return policy), eBay returns a unique policy ID for the newly created policy. Note: A business policy that is associated to one or more active listings cannot be deleted. Something went wrong. To narrow the view of policies by type, click the Payment, Return, or Shipping links above the main policy table. But there are certain categories of items that we restrict. Getting started The default status of a policy is considered only when you create item listings using the eBay Web flow. We want to maintain a safe, fair, and enjoyable marketplace for both buyers and sellers. You can make the listing creation process, and the management of any existing listings, more efficient by creating policy templates that store your preferences for each of these areas. Because every business policy applies to a specific marketplace, the number of business policies compounds when a seller targets multiple marketplaces. Sellers can manage which policies are used by default through My eBay, or by programmatically setting the policy they want to be the default policy using the categoryTypes.default field. Whenever you create a listing you'll need to choose a set of business policies – these are the payment, postage, and return details you specify for buyers. Examples. Human body parts or items containing body parts are not allowed. eBay rules and policies We're committed to providing a secure and fair marketplace for our buyers and sellers. However, if there are any active listings that cannot inherit the updates you make to P1, eBay creates a copy of P1 before it applies the updates and gives it a new policy ID. While you can sell almost any item on eBay, maintaining the safety of our community is a responsibility we take very seriously. Find the business policy you want to make the default, and then select Set as default from the Edit drop-down menu. Once all listings that point to policy P2 are completed, you can safely delete the obsolete P2 policy. To streamline the process of creating item listings, eBay assigns a default status to certain policies, and eBay automatically populates the respective policy settings with the default policies when a merchant creates listings through the Web flow. eBay allows you to list as many identical auctions as you want, but only one without bids will show on eBay at a time. You can also join the eBay Bucks rewards program to get 1% back on eligible items when you pay with PayPal. Note: For motor vehicle listings, all returns are handled at the seller's discretion and are processed outside of the eBay flow. Instead, you must reassign the policy in these listings to another active business policy using a ReviseItem call. As a seller, you're responsible for regularly reviewing and complying with eBay's selling policies, and for meeting your obligations as set out in our User Agreement. If you're a buyer, we ask that you review and understand our policies, including the eBay User Agreement before you bid on or buy an item. When using particular services on our sites, you are subject to any posted policies or rules applicable to services you use, which may be posted from time to time. Fulfillment policy- Fulfi… Category types separate items into broad categories, and you must associate each business policy you create with a category type. Many of these are based on local legal requirements, but others are based on our experience of what will help ensure a fair marketplace for everyone. By placing a bid or buying an item, you are agreeing to all of our rules and policies, including the eBay User Agreement. This is true for all listings, except for (1) those that are in the restricted revise mode (which includes listings that have existing bids or sales on them) and (2) those that fail the revise listing validation process as a result of your policy updates. 2 min article You can find out more details on these rules in the articles below. Identify the policies you want to delete using the get by marketplace calls (for example, getPaymentPolicies). You can currently opt out of business policies. Members can't exchange Feedback solely for the purpose of increasing Feedback scores, gaining eBay privileges, or enhancing their reputation on our site. You may need to sign in. You also need to ensure that your image uploads, such as eBay gallery images and multi-SKU item images, are HTTPS compliant. Engaging in activity as described in this policy may result in a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers … This policy outlines our expectations for buyer behavior. Rules for buyers - overview. Find the business policy you want to copy, and then select Copy policy from the Edit drop-down menu. When this flag is set to true on a policy, it means that the associated policy is the default policy for the specified categoryTypes and marketplace pair. Read our guidelines on retracting a bid, and why we have rules in place to prevent members gaining an unfair advantage when buying an item. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Edit the policy as needed, and then click Save as. By placing a bid or buying an item, you are agreeing to all of our rules and policies, including the eBay User Agreement. Use these values to populate the listingPolicies container of the createOffer call in the Inventory API: When you use the Trading API AddItem call to create item listings, you can refer to the policy by the unique name you gave to the policy when you created it, or by the policy ID value that eBay returns after it creates the policy. JavaScript policy. A buyer retracts their bid or doesn't pay. Feedback is an opportunity to leave an honest comment about your experience with a seller, or thank a customer for their purchase. The Account API gives sellers a way to programmatically set-up and update the policies that describe how they do business. The API contains get, modify, and delete calls for each of the policy types. The Account API allows merchants to create business policies that describe how they conduct their customer-facing business. A returned item has been opened, used, or damaged. For these listings, the policy ID stays the same but the details of the policy are updated. Use the following operations for the type of policy you want to retrieve; either a payment, fulfillment, or return policy: Sellers can modify existing policies using the updatePaymentPolicy, updateFulfillmentPolicy, and updateReturnPolicy calls. 2. Opting in to this program lets eBay associate the policies you create with the items you list. Make sure that you understand and follow all of our feedback policies. If that same user wishes to list on eBay.com or eBay.co.uk, they must create policies on that specific site in order to use them, so that the policies reflect the regional postage or payment options of that marketplace. Also, using an establishing set of business policies gives sellers the ability to partially automate the process of listing, revising, and relisting their items. Buying as a guest Popular article Get help if you bought as a guest Popular article Get help with an item that hasn't arrived Popular article Signing up for an eBay account Popular article Get help with a hacked account Popular article Reset your password Popular article Go to My eBay > Account > Business policies. If you programmatically create listings, then you must specifically set the policies you want applied to the listing in the payload of the call that creates the listing. Refer to the Account API Reference for the API calls that you can use to configure and manage your eBay seller account. Refer to the eBay links policy for more information. To set a default policy: Click My eBay at the top of most eBay pages. When you do so, eBay automatically updates the existing default policy for the same marketplaceId and categoryTypes.name combination to false. Your listings. If you want to report a policy violation: Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy. You may not use brand names in your listing if the product isn't manufactured by or compatible with that brand. Each of these policies may be changed from time to time. This is called, First, read the policy page that deals with the violation (see our, If you still want to report a member, contact. From ebay help on Business Policies: "When business policy management is available to you, you'll see the opt-in placement in the Sell section of My eBay. Mobile Device Policy. This policy outlines the protections eBay gives you if: An item arrives late that you shipped on time. Because of this, you cannot associate an eBay return policy with a motor vehicle item, which means all return policies have the same category type: ALL_EXCLUDING_MOTORS_VEHICLES. Third-party endorsements policy Do this by calling Update using the ID of the specific policy you want to set as the default, and set the default field to true. Almost anything you can think of. You can modify any value defined in a business policy, except for the policy name and policy ID fields.
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